Connect2Governement web application

connect2government.jpgThe Information and Communication Technology Unit (ICTU) of the Establishment, Personnel and Training Department (EPTD) announces the launch of a web application dubbed “Connect2Government”.

 

The launch of Connect2Government, offers quick and easy access to essential information about government services. It is part of the department’s ongoing efforts to enhance the quality and availability of information to members of the general public.

 

Database and Development Specialist Mr. Robert John says, Connect2Government is a web based help desk system that will allow an operator to query clients questions using a Frequently Asked Questions (FAQs) database application which acts as the hub of the application.

 

This reorganization was necessary because all Government employees who are authorized to make local, cellular or international calls can now do so from extension phones on their desk. Likewise, anyone trying to reach a government employee can do so by dialing 266 + the extension number. As a result of this, it is anticipated that there will be a reduction in the call traffic at the switchboard operations.

 

He says the database took about months to produce with the help of other members of the organization.

 

The application consists of two key elements: a keyword search facility and an administration facility. All aspects of administration will be managed by the Information Technology and Communication Unit.

© 2012 SAT Telecommunications Ltd.

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