Dominica to Benefit from Aquila Shore Excellence Workshop
The Discover Dominica Authority (DDA) hosted Florida Caribbean Cruise Association (FCCA-endorsed), Aquila Shore Excellence training, for cruise stakeholders on Thursday July 24th at the Public Service Training Centre.
Ms. Beth Kelly Hatt, President and Founder of Aquila Tours and Director of Aquila’s Center for Cruise Excellence, facilitated the workshop.
The training which forms part of the DDA’s product development activities is aimed at enabling the key players in cruise industry; achieving excellence in their ports, tours, guides and businesses.
This workshop will enable destinations to:
- Understand the roles of ports, destinations, tour operators and other key players in the success of a destination’s cruise industry
- Examine the cruise lines’ expectations from a port of call and assess how their destination measures up
- Learn how shore excursions work, and how the cruise industry operates tours
- Explore the best ways to provide excellent customer service for independent guests
The Dominica Discover Authority anticipates that participants will use the knowledge gained, to improve the quality of service delivered to visitors in their respective fields.
The organization will also continue its commitment to the development of the tourism human resource.