Immigration and Customs Officers Better Equipped to Handle their Customers
Persons from hotels, immigration customs and DASPA are now better equipped to deal with their customers.
A workshop was held recently and concluded with the participants eager to assist in their respective fields of service.
It is hoped that the customer service skills of these people will greatly improve and this will help to lure more tourists to our destination, Dominica.
Product Development Officer of the DDA, Ms. Kathleen Cuffy, says that front line officers, who begin the adventure for tourists to explore Dominica, can now be more confident in delivering that service.
This is a timely workshop due to the growing competition for destinations around the world, who want to capture the majority of travels to their shores.
The marriage of excellent customer service and Dominica’s vast array of natural wonders will surely be a step in the right direction, to attracting the kinds of tourists that will come back year after year.
Mr. Benoit Bardouille, Chairman of the DDA, wants to ensure that the quality of the product and services that Dominica has to offer is first class.
Some of the topics covered included the tourism sector, global and regional tourism, and the principle of customer service.
Ms. Bonita Morgan, Facilitator for the workshop from the Caribbean Tourism Organization, hopes that the learning that look place would stimulate the participants to move forward and act on what they have learnt.
Sometimes it simply means that one needs to look at different ways of addressing a particular problem to get the results that one wants.
Ms. Morgan encourages them to be resourceful when there is lack of resources.