Lime Breaks Silence On ‘Overcharging’ Allegation
LIME has broken its silence on an allegation made by Telecommunications Company, Digicel alleging that the operator was overcharging some of its customers for calls made from LIME numbers across the Caribbean.
Country Manager of Digicel Dominica, Mr. Richard Stanton stated on Friday, March 14 that they wrote to the National Telecommunications Regulatory Commission (NTRC), requesting that an investigation be launched into LIME’s call handling.
Mr. Stanton noted, despite persistent efforts to work with LIME to rectify the situation and multiple assurances from LIME that the situation had been rectified, intermittent examples of the issue is ongoing in various LIME markets.
On Monday March 17th 2014, LIME’s Chief Executive Officer, Mr. Martin Roos says, there is absolutely no substance to Digicel’s claims about overcharging, and will be communicating this to the regulators.
He noted that the claims made by Digicel were resolved from as early as January 2014.
Mr. Roos added that any charges made in error have been immediately corrected by LIME, as part of usual settlement practices between themselves and other operators.
This, he stated is simply mischief making by Digicel, that will potentially mislead “both their customers and ours”.
The NTRC is investigating the matter.