Tip of the Day: Tips on Improving Your Workplace Skills

Listen more than you talk.

Ask open-ended questions to get more information and listen to the answers.

Stay away from questions that lead the conversation in a certain direction or only lead to a yes or no answer.

Try not to think of the next thing that you want to say.

Avoid thinking about the perfect rebuttal or your next fantastic anecdote.

Allow people to say what they want and give them the space to do so.

Learn how to listen actively. Search online under “active listening” to learn how to do it.

Did I mention listening?

We spend so much time running our mouths that we ignore the most important element of effective communication: listening. It’s incredible what we can learn when we take the time to really listen to someone carefully. We understand them better and can make decisions based on deeper, more detailed information.

© 2012 SAT Telecommunications Ltd.

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