Tourism Crisis Management Seminar Officially Launched
A number of stakeholders in the Tourism Industry will participate in a week long Crisis Management Seminar, which began on Monday January 28th 2013, at the Fort Young Hotel.
The seminar which comes to a close on February 1st 2013, will be conducted by Communications Specialist of the Caribbean Tourism Organization (CTO), Mr. Johnson JohnRose.
Permanent Secretary in the Ministry of Tourism, Mrs. Claudia Bellot pointed out that, this seminar will be to develop a plan of action to manage and deal with situations or emergencies that may arrive in the tourism sector.
These incidents may include traffic or other type of incidents involving visitors, crime and violence against visitors or any other situation which may impact on visitors to our Island, that may require several organizations affiliated to Tourism.
At the end of this week a draft plan will be produced to deal with such incidents.
President of the Dominica Hotel and Tourism Association (DHTA), Ms. Rene Aird stated, the need to have proper procedures put in place when these unfortunate incidents occur, is important to the success of our tourism environment.
Ms. Aird pointed out that some of the items this seminar will address are; better communication and dissemination of information between relevant agencies, faster dissemination of factual information to the media, a comprehensive list of certified translators and embassies among others.
Communications Specialist of the Caribbean Tourism Organization (CTO), Mr. Johnson JohnRose stated that a country’s reputation is its most valuable asset occasionally is threatened by a crisis, hence the reason why this Seminar is very important to Dominica.
He stated whether an accident, crime or a natural disaster, it is how we handle a crisis that sets us apart from everyone else, as it can make or break us.
Mr. JohnRose mentioned that this seminar is meant to correct these instances, where two different messages are sent out from one country during a crisis which confuses the outside world.
With that he says at the end when we do speak during a crisis we all are saying the same thing.
There will also be the formation of a Crisis Management and Communications Team.